Frequently asked questions
Here are some common questions about our company.
HOFFMANN INDUSTRIAL SOLUTION (HIS) provides integrated B2B solutions across four product lines for factories and industrial facilities in Malaysia and Southeast Asia:
High-End Workstations — European-standard modular frames with unlimited customization. Designed for operator efficiency, tool organization, and factory image.
Smart Storage Systems — RFID-enabled tool cabinets and Vertical Lift Modules (VLM). Face ID and RFID authentication, real-time inventory tracking, up to 500kg per tray.
AGV Logistics — Autonomous mobile robots with ±10mm navigation accuracy and 5mm docking precision. Deployable within existing factory layouts.
Precision Tooling — Cutting tools, clamping systems, measurement instruments, and PPE. Available through the HIS online store at store.hoff-industrial.com.
HIS is not a dealer. HIS is an engineering delivery partner — from site assessment to installation and preventive maintenance.
Serving 50+ facilities, including Sime Darby (Cert SD14913), Intel, Lam Research, MRT Corp, Porsche, and BMW Malaysia.
Three ways to reach the HIS technical team:
Email: cs@hoff-industrial.com — for inquiries, quotations, and after-sales support. Response within 1 business day.
Phone / WhatsApp: +60 16-525 3588 — for urgent technical assistance or on-site service requests.
Live Demo: Visit the HIS Johor Bahru facility for a hands-on experience. No commitment. Book via email or phone.
After-sales SLA: critical issues receive engineer dispatch within 0.5 hours of confirmation. All installations include a pre-delivery site inspection to ensure readiness.
HIS serves customers in English, Mandarin, and Bahasa Malaysia.
HIS operates on a simple principle: you pay for product value, not marketing branding. Three commitments back every product delivered through HIS:
Try-Before-You-Buy — Hands-on product trials at the HIS demo facility in KL Koto Demasara & Johor Bahru. Test equipment under real operating conditions before making a purchase decision. No commitment required.
5-Year Warranty — All HIS-supplied equipment carries a minimum 5-year quality warranty from the date of final acceptance. This includes workstations, VLM systems, AGV units, and precision tooling.
Factory-Direct Pricing — HIS sources from qualified manufacturers with European-standard production capabilities. No brand markup. No dealer layers. The specification sheet tells you exactly what you are paying for.
If a product does not perform to its published specification under normal operating conditions, HIS will coordinate repair, replacement, or re-configuration. Every resolution starts with an on-site assessment — not a form to fill.









